Support
You are welcome to send us a support. You might also find answers to your questions in the below FAQ.
User manual
FR8 is exclusively for your calculations. Your data is secure and private, visible only to you until you decide to share it.
After an online trade is accepted, the countdown for subjects begins.
Physical recaps must be sent, providing an overview and a to-do list for necessary actions. This is done in the normal manner as we used to.
FAQ
Who will see my hedging strategy and calculations?
Your hedging strategy and associated calculations are intended for your exclusive access and usage. You may choose to share these calculations with your team, broker, and the owner or charterer, as necessary. However, it is important to emphasize that the unique hedging strategy and its accompanying calculations are accessible only to you, the specific user who has created and employed them.
How is my data protected?
Your data is safeguarded through robust security measures. We employ state-of-the-art security features for all logins, including biometric authentication, which enhances the protection of your information and ensures that only authorized individuals can access your data.
Who is this for?
This platform is designed to serve the needs of owners, charterers, and brokers within the maritime industry. It endeavors to streamline communication by eliminating the reliance on traditional email exchanges, with the overarching objective of establishing a transparent marketplace for voyage cargoes and pricing. The goal is to enhance transparency and visibility among all stakeholders involved in these transactions.
What is internall freight?
Internal freight refers to the calculations related to your internal freight logistics. It is within your discretion whether to share these calculations with others. It is important to note that your detailed calculations remain confidential, and only the final freight amount is made visible to others.
What are live offers?
Live offers refer to the connections you have established with your peers, including brokers, owners, or charterers, whose calculation details you have chosen to disclose. This approach mirrors the conventional practices but introduces a higher degree of organization and transparency, thereby enhancing the exchange of information among stakeholders.
Do we trade firm?
In our system, all numerical values presented are indicative in nature. If you wish to firm up an offer or bid, you can do so by selecting the specific month of interest and submitting a firm offer or bid, accompanied by defined time limits. This action triggers a notification to all relevant connections on that particular route, including brokers, owners, and charterers. Subsequently, brokers execute their responsibilities by following up on these firm offers or bids, similar to established practices.
Terms and conditions
The «Terms and Conditions» section provides charterers with the capability to upload their terms and executed Charter Parties (CP). However, it is imperative that these terms are subject to approval by the owner. It is the responsibility of the broker to ensure that the most current main terms are available. This feature simplifies the process of establishing agreements related to freight, laycan, and demurrage, ensuring that all parties involved have access to the agreed-upon terms and conditions, facilitating smoother negotiations and transactions.
How do I insert the numbers?
To input numerical values, the process remains consistent with established practices. You perform your calculations using your preferred system, inputting the essential parameters as requested. Once this is complete, you create a route, which is a one-time procedure. Subsequently, your calculation becomes operational in real-time, readily available for use.
FFA numbers
FFA numbers are derived from the prevailing market rates at the given moment. For routes, a historical algorithm employing A1 is utilized to forecast the spread. Companies that manage their own FFA routes through a PRO subscription have the option to upload their proprietary FFA numbers, thus customizing their market data for more tailored analysis.
How often are numbers updated?
The frequency of numerical updates varies depending on the data type. Fuel and FFA information are refreshed every 15 minutes, ensuring real-time accuracy. However, the index, specifically the current month, receives daily updates, maintaining consistent data quality for your reference.
Can I make a route invisible and shift to visible easy?
Certainly, within the primary calculation interface, you have the flexibility to determine the visibility of a route. You can choose to share it with others or keep it exclusively for your reference. This adjustment can be made multiple times as needed. Importantly, altering the visibility setting does not impact your connections with friends on the route; it solely affects who can view the route and its associated data.
Can I do Aps calculations?
No, it is not feasible to perform APS (At Pilot Station) calculations independently. Each calculation must be linked to a specific route to maintain accuracy and relevance to the context.
How does the subscription work?
The subscription process is straightforward. Upon completing your trial period, you can register with a valid payment method. Subsequently, your subscription will be billed on a monthly basis in advance. You retain the flexibility to terminate your subscription at any time, and it will remain active for the duration of the month you have paid for. It’s important to note that distinct rules and arrangements apply to PRO subscriptions tailored for company payment plans.
Can a company upload their own FFA numbers?
Certainly, under the PRO subscription, companies have the capability to upload their proprietary FFA (Freight Forward Agreement) numbers. Additionally, our PRO package offers the flexibility to develop customized solutions tailored to specific customer requirements. We encourage you to reach out to us, and our team will collaborate with you to create a solution that aligns with your unique needs.
How many friends can I have ?
There is no predefined limit to the number of friends you can connect with on our platform. However, it is essential to bear in mind that this platform is not oriented towards social networking; rather, it is a business-focused platform. Therefore, the friends you establish connections with should primarily be individuals or entities with whom you intend to conduct business transactions.
What does it mean with badges?
Badges serve as a gamification tool aimed at encouraging users to leverage the platform to its fullest extent. Furthermore, we have exciting services in development for our top users, those who have attained a full score on their badges. We recommend that you actively engage in earning and maintaining badges for the potential enjoyment of future offerings and features.