Support

You are welcome to send us a support. You might also find answers to your questions in the below FAQ.

Freight AS

Org: 932 205 998

Vækerøveien 61 A, 0382 Oslo
Norway
 

User manual

FAQ

Your hedging strategy and associated calculations are intended for your exclusive access and usage. You may choose to share these calculations with your team, broker, and the owner or charterer, as necessary. However, it is important to emphasize that the unique hedging strategy and its accompanying calculations are accessible only to you, the specific user who has created and employed them.

Your data is safeguarded through robust security measures. We employ state-of-the-art security features for all logins, including biometric authentication, which enhances the protection of your information and ensures that only authorized individuals can access your data.

This platform is designed to serve the needs of owners, charterers, and brokers within the maritime industry. It endeavors to streamline communication by eliminating the reliance on traditional email exchanges, with the overarching objective of establishing a transparent marketplace for voyage cargoes and pricing. The goal is to enhance transparency and visibility among all stakeholders involved in these transactions.

Internal freight refers to the calculations related to your internal freight logistics. It is within your discretion whether to share these calculations with others. It is important to note that your detailed calculations remain confidential, and only the final freight amount is made visible to others.

Live offers refer to the connections you have established with your peers, including brokers, owners, or charterers, whose calculation details you have chosen to disclose. This approach mirrors the conventional practices but introduces a higher degree of organization and transparency, thereby enhancing the exchange of information among stakeholders.

In our system, all numerical values presented are indicative in nature. If you wish to firm up an offer or bid, you can do so by selecting the specific month of interest and submitting a firm offer or bid, accompanied by defined time limits. This action triggers a notification to all relevant connections on that particular route, including brokers, owners, and charterers. Subsequently, brokers execute their responsibilities by following up on these firm offers or bids, similar to established practices.

The «Terms and Conditions» section provides charterers with the capability to upload their terms and executed Charter Parties (CP). However, it is imperative that these terms are subject to approval by the owner. It is the responsibility of the broker to ensure that the most current main terms are available. This feature simplifies the process of establishing agreements related to freight, laycan, and demurrage, ensuring that all parties involved have access to the agreed-upon terms and conditions, facilitating smoother negotiations and transactions.

To input numerical values, the process remains consistent with established practices. You perform your calculations using your preferred system, inputting the essential parameters as requested. Once this is complete, you create a route, which is a one-time procedure. Subsequently, your calculation becomes operational in real-time, readily available for use.

FFA numbers are derived from the prevailing market rates at the given moment. For routes, a historical algorithm employing A1 is utilized to forecast the spread. Companies that manage their own FFA routes through a PRO subscription have the option to upload their proprietary FFA numbers, thus customizing their market data for more tailored analysis.

The frequency of numerical updates varies depending on the data type. Fuel and FFA information are refreshed every 15 minutes, ensuring real-time accuracy. However, the index, specifically the current month, receives daily updates, maintaining consistent data quality for your reference.

Certainly, within the primary calculation interface, you have the flexibility to determine the visibility of a route. You can choose to share it with others or keep it exclusively for your reference. This adjustment can be made multiple times as needed. Importantly, altering the visibility setting does not impact your connections with friends on the route; it solely affects who can view the route and its associated data.

No, it is not feasible to perform APS (At Pilot Station) calculations independently. Each calculation must be linked to a specific route to maintain accuracy and relevance to the context.

The subscription process is straightforward. Upon completing your trial period, you can register with a valid payment method. Subsequently, your subscription will be billed on a monthly basis in advance. You retain the flexibility to terminate your subscription at any time, and it will remain active for the duration of the month you have paid for. It’s important to note that distinct rules and arrangements apply to PRO subscriptions tailored for company payment plans.

Certainly, under the PRO subscription, companies have the capability to upload their proprietary FFA (Freight Forward Agreement) numbers. Additionally, our PRO package offers the flexibility to develop customized solutions tailored to specific customer requirements. We encourage you to reach out to us, and our team will collaborate with you to create a solution that aligns with your unique needs.

There is no predefined limit to the number of friends you can connect with on our platform. However, it is essential to bear in mind that this platform is not oriented towards social networking; rather, it is a business-focused platform. Therefore, the friends you establish connections with should primarily be individuals or entities with whom you intend to conduct business transactions.

Badges serve as a gamification tool aimed at encouraging users to leverage the platform to its fullest extent. Furthermore, we have exciting services in development for our top users, those who have attained a full score on their badges. We recommend that you actively engage in earning and maintaining badges for the potential enjoyment of future offerings and features.